Refund policy

MPower Refund & Return Policy

 

We want you to be satisfied with your purchase. If you are not completely happy, we are here to help.

 

30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase (order number or receipt).

 

How to Start a Return

Email us at support@mpowerstore.com with your order number and the reason for your return. Our team will respond with return instructions. Please do not send items back before receiving these instructions.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. If you received a damaged or wrong item, contact us within 7 days of delivery and we will cover the return shipping and send a replacement or full refund.

 

Non-Returnable Items

For health and safety reasons, opened or used dietary supplement products cannot be returned unless they arrived damaged or defective. Gift cards and final-sale items are non-returnable.

 

Late or Missing Refunds

If you have not received a refund after 10 business days, first check with your bank or credit card company, as processing times vary. If you still have not received your refund, contact us at support@mpowerstore.com and we will help.

 

Contact

Questions about a return or refund? Email support@mpowerstore.com and we will respond as soon as possible.